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 A woman sits on a sandy beach watching a child playing in the surf

Handling your finances after loss

Losing someone can affect more than how you feel

After Clare lost her husband, her life changed dramatically. She was worried about looking after her finances and staying on top of things. Find out how banks can help.

This story shows typical customer situations and how banks can help. You’re not alone – we’re here to help you.

Clare’s story

David had been ill for a long time, but that didn't make it any easier for Clare to cope when he passed away.

Coming to terms with the loss and being on her own naturally made life tougher. In turn, it became harder to keep track of bills and payments.

To avoid her worries, Clare stopped opening bank statements and letters altogether. She was behind on her Council Tax payments and loan repayments. Feeling troubled, Clare didn’t know what to do or where to go for help.

Clare’s next steps

  • Eventually, Clare called her bank where she explained. Situations like Clare’s are always treated with as much sensitivity as possible, so Clare didn’t need to feel ashamed about what she was going through
  • After going through Clare’s budget, they created a realistic repayment plan for her loan, so Clare knew what she had to pay each month
  • Before she agreed to the repayment plan, Clare would’ve been notified that it would be reported to the?Credit Reference Agencies, and that it could affect her ability to get credit in the future. However, entering into the repayment plan would be better for Clare than continuing to miss payments?

Contact us

Worried you’ll miss a payment?

Help is always at hand. As soon as you think you might have some financial difficulties, give us a call – it could help make things better.

Have some information about your financial situation ready, before you call, including your income and outgoings. You might be talking for a while – we’ll want to understand your situation in detail, so make sure you set aside some time.

Mortgages 0333 202 7407?Monday to Friday, 9am to 5pm, and Saturday, 9am to 1pm

Barclaycard0800 046 8324?Monday to Friday, 9am to 5pm, and Saturday, 9am to 1pm

Overdraft and Barclayloan0333 202 7412?Monday to Friday, 9am to 5pm, and Saturday, 9am to 1pm

Self-employed or have a business? Get some support

Call charges

Coronavirus – longer call wait times

We're sorry, call wait times are much longer than usual. To help us support those most in need, please check our coronavirus help page, and only call if you have a financial problem that can't wait.

Missed a payment and want to catch up?

If you’ve missed a payment on your Barclayloan, overdraft or Barclaycard, you might be able to pay it using the Barclays app1,?– or give us a call.

Overdrafts and Barclayloan?–?0345 703 4034?Monday to Friday, 9am to 5pm, and Saturday, 9am to 1pm

For a mortgage or Barclaycard, please call the relevant number in the section above.

Free help and advice

If you’ve got more financial commitments than you can manage or have debt with other creditors, contact National Debtline or StepChange for free advice on the phone or online.

If you need to see somebody in person, contact Citizens Advice.

How close are you to a debt problem?

If you’re concerned about your finances, try StepChange Debt Charity’s 60-second debt test – a few simple questions will tell you if you need advice and where to get it.

These services can provide further help and support

  • Cruse – for support with bereavement
  • Money Advice Service – for free impartial information and tools on how to deal with your money
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We’re here to provide help with the things you need to do when someone close to you dies – follow our guide to understand the next steps.

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